There so many FAQs for those sites that are a standard in industry for a lot of consumers. These could also be addressed by things like Medicare Questions Answered which is specific to Medicare. There are lots of things that are going to make anything well ordered and more or less accessible to the public.
One of these are sets of answers that many will find useful. There are only limited questions that might be fielded in any day for the sites that provide info on Medicare or the official one itself. The thing these days is to have all these automated so that there is a measure of engagement through the sites.
This also reduces the need for departments of humans running telephone lines for fielding all sorts of questions for consumers. The agency running Medicare itself has this, but it will only be open to those who are registered users or subscribers. Thus the agency itself will need more items that should be open to the general public.
The public will have more questions, and many of these are the more general ones. They will not usually be things that really know how the process here works or what things are available. So they are basic, and the agency and the sites themselves cannot usually waste time fielding these questions.
In fact, it can reduce their efficiency to the point where their priorities can be tangled. On the other hand they do want engagement that can help out anyone with questions. Automation is not perfect and the questions that are answered on any site may have limited answers.
There is need of properly phrasing the question, or perhaps using the right tag words or terms. You might be surprised how your question might be answered in a way that does not really provide solutions or details. The program that runs the answering process only searches out phrases and common terms and uses the primary answering tool or item.
This means that for some thousands of questions which are loosely connected there might only be one answer. So you should make sure that your queries are simple, related to one item alone. This means you are going to have to itemize your concerns and ask them according to priority.
There should be a lot of items that should concern anyone at any given time. Given the volume, a good automated answering service is way better than doing a phone call for the same ones. For companies at the other end of the line, there is less hassle and there is less hassle as well for those who are asking.
There could be more things you can do on the site than ask questions. You could study the details and then do the asking, which is better than posing one immediately, except when you know what you are talking about. Those who have the same thing going for them should also do research online, there are many sites that are helpful.